Impatient Dude Tries To Turn Company's Community Against Them, Totally Backfires

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mattstaff
Apr 25, 2021 9:00 AM EDT

We're all prone to fits of impatience. Unfortunately, sometimes that impatience can manifest in some pretty rude behavior. Especially when it comes to trying to get a hold of customer service, and being told that there might be a bit of a wait. Fortunately in this case, the company's community remained loyal and promptly shut this guy's complaining down. For another tale from the world of call centers, check out this story about an old lady who couldn't get any sympathy and then how an employee saved the day. 

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  • 01
    Font - r/talesfromcallcenters + Join u/QuantumDrej · 335d Impatient client tried to throw us under the bus on Facebook. It backfired....wholesomely. M Our company has a pretty active Facebook group where clients can go to share ideas with each other, leave feedback, ect. Community managers generally keep an eye on things and prevent things from getting too out of hand, but for the most part, the people who frequent the group stay professional.
    via u/QuantumDrej
  • 02
    Font - This one dude, though, wasn't happy that our Tech Support team hadn't gotten to his ticket immediately, so he posted about it. Paraphrased version of his words to protect the guilty: "[Company]'s Support response times are terrible - how long do you think it takes them to reply? Days? Weeks? If that's the norm to get any kind of response around here, I'm surprised we all aren't out of business."
    via u/QuantumDrej
  • 03
    Font - Few notes here: We have phone support Monday-Friday from 9-7. Our number is given to literally everyone. They can call the number on the site and ask to be transferred to Tech Support. As we've noted in our emails and our phone blurbs...we're experiencing higher volume right now and are backed up on cases. We'll get to you when we can get to you.
    via u/QuantumDrej
  • 04
    Font - Historically, we've had crazy fast response times for both tickets and phones. Your wait in queue is typically no longer than a few minutes, if that. Only reason why we're behind on cases is because quarantine + software = bored people poking around and finding issues. Given that our clients are generally pretty happy with us....Dudebro's comment didn't exactly have the effect of rallying the village to battle like he'd hoped. Insert obligatory "womp womp" noise here.
    via u/QuantumDrej
  • 05
    Font - "Everyone's Support team is backed up right now. I think [Company] Support does a wonderful job!" "Call for urgent issues, email for non-urgent. I always get someone on the phone in minutes." "Just give them a call, I always have my issues resolved quickly! [number here] "Always call, they're extremely quick to pick up" "I love [Company] Support!" "I'm sure they're working through things as fast as they can. I've worked with them for 6 years and they've always gotten back to me within a c
    via u/QuantumDrej
  • 06
    Font - 1ndr1dCold · 335d Voluntary customer response is the best company rating system there is! 425 irishspice · 334d My vet is notoriously late because each pet gets the amount of time they need. Some people have dared to complain and got nailed to the wall for their impatience. They don't usually reply back. 168 ... +
    via u/QuantumDrej
  • 07
    Font - Vee-Shan • 334d · Human Technical Support There's always going to be that one caller who exaggerates the wait times exponentially. I've had people waiting less than two minutes scream about waiting 20+. I can literally see the queue. I see when calls come in, how long they wait and how long the calls take. You aren't fooling anyone. 15
    via u/QuantumDrej

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